Shipping policy

Shipping Times

We only ship to NZ based orders - for overseas orders please check out vexrobotics.com for resellers near you.

Orders in NZ are shipped tracked via CourierPost and will typically be processed and dispatched within 2 business days. 

Exceptions to this are where your order requires extra processing or has an issue, in which one of our team should be in touch with you to discuss.

You can check the progress of your order at anytime by logging into your account and seeing "My Orders". Orders that have been dispatched will have tracking numbers and links on the order.

Shipping Costs

Shipping and handling costs are calculated based on weight, size and location. We have done our best to minimise the costs of all these to our community, however in some cases it may still be expensive due to the items being large, bulky, or across a number of boxes. 

We are not able to waive the shipping and handling fees, even if items are noted to be collected at the next event/scrimmage by the customer. The only exception to this is where extra large items (such as fields, game kits, full robot kits etc.) aare collected at scrimmages, and in those cases a refund/credit will be generated to remove shipping cost only (handling fee of $5 per order will still be charged).